Your glass should last. We’ll make sure it does.

It depends on the type of glass involved.

Single pane glass | We’ll cut and install a replacement on the same day.

Sealed unit with one broken pane | Since sealed units need to be ordered, we’ll make the area safe by removing the broken glass and taping the sharp edges, or covering the opening with Coroplast to hold it intact until the replacement unit arrives.

Sealed unit with multiple broken panes | We’ll board up the opening using OSB to secure the area until the replacement is ready.

Yes, one-way (reflective) window film is an option — but there are a few important things to understand before going ahead.

How it works | The film has a reflective surface on one side. The key is the difference in light between the two sides: the brighter side reflects like a mirror, while the darker side allows visibility through. In a typical daytime office setting, it’s brighter outside than inside, so people outside see a reflection while you can see out clearly.

Limitations to be aware of

Lighting conditions | The one-way effect only works when the outside is brighter than the inside. At night, if your interior lights are on and it’s dark outside, the effect reverses — people outside may be able to see in.

Commercial glass compatibility | The film works best on standard single-pane and insulated glass units. On Low-E or tinted glass, performance may be slightly reduced, and reflectivity can appear uneven.

Professional installation | Large commercial panes require careful installation to avoid bubbles, peeling, or inconsistent reflectivity. Improper installation can affect both appearance and effectiveness.

Building codes and restrictions | Some reflective films can affect visibility in emergencies, so it’s worth checking local fire egress requirements. Certain buildings also restrict reflective coatings for aesthetic or energy-related reasons.

If you need consistent, all-day privacy Reflective film alone may not be enough. Consider combining it with frosted or patterned film in areas where privacy is critical, or look into dual-pane window systems with built-in reflective coatings, which tend to be more reliable long-term.

Please also note that applying after-market window film will void our sealed unit warranty.

It depends on whether the window or door is considered part of your unit or part of the building’s common property, and this varies between condo corporations.

As a general rule:

• If the damage affects the exterior or a structural part of the building, the condo corporation is typically responsible.
• If it’s within your unit, it’s usually your responsibility as the owner.
• That said, every condo corporation operates under its own bylaws, and the line between owner and corporation responsibility isn’t always the same. For a clear answer, your best starting point is your property manager or your condo’s bylaws.

In most cases, no. If your frame is still in good condition, we can replace just the glass or sealed unit without touching the frame. This is typically more cost-effective than a full window replacement and will restore both the performance and appearance of your window.